When a Direct Debit payment fails and the customer's mandate is still active, NRTH can try to collect the payment again automatically. Auto retries handle this without any manual work on your part.
Where to find retry settings
Go to Settings and scroll to the Retry section. From here you can set how many times NRTH retries a failed payment and how long it waits between each attempt.
How auto retries work
You can configure between 1 and 4 retry attempts per failed payment. Each retry has its own waiting period, which you can adjust. The default schedule is:
1st retry: 3 days after the initial failure
2nd retry: 5 days after the 1st retry
3rd retry: 7 days after the 2nd retry
The at a glance panel updates as you make changes so you can see the full recovery window before saving.
If all retries fail
Once all retry attempts have been used without success, NRTH automatically sends your customer a one-off payment link to collect the outstanding amount. Your customer can pay directly without any extra action from you. Payments collected through the link are reconciled into your accounting software automatically.
No fees on failed attempts
There is no charge for failed retry attempts. NRTH only takes a fee on payments that are successfully collected.
What your customer sees
Customers receive advance notice before each retry attempt, in line with Direct Debit rules. They are never charged without prior notification.
Turning retries on
Go to Settings, find the Retry section, set your preferred number of retries and spacing, then click Save changes.