Copy this and send it to any customer who has questions about switching to Direct Debit. You can include it in your onboarding emails or as an attachment.
Frequently Asked Questions: Paying by Direct Debit
Is it safe? Yes. Direct Debit is one of the safest ways to pay in the UK. It's protected by the Direct Debit Guarantee, which means if a payment is ever taken in error, your bank will refund you immediately.
Can I cancel? Yes. You can cancel a Direct Debit at any time by contacting your bank. You can also contact us directly and we'll handle it.
Will I be notified before payments are taken? Yes. You'll always be informed before a payment is collected. If the amount or date changes, you'll be notified in advance.
Will I always be charged the same amount? Not necessarily. The amount may vary depending on the invoice or service. But you will always be notified in advance of every payment, including the exact amount, before it's taken. Nothing leaves your account without you knowing first.
What if a payment is wrong? Contact your bank. Under the Direct Debit Guarantee, you're entitled to a full and immediate refund. No questions asked.
How do I set it up? We'll send you a link. Click it, fill in your details (name, address, bank account), and confirm. It takes about 2 minutes.
What will appear on my bank statement? NRTH will appear on your bank statement as the collecting party, on behalf of [Your company name].