This is the email that contains your customer's signing link. It works on its own, whether they're a brand new client or an existing one. Copy, personalise, and send. Replace the bracketed text with your details.
Subject line: Your payment setup, takes 2 minutes
Hi [Customer name],
We collect payments by automated billing, so you never have to remember to pay us. One quick setup and every future payment takes care of itself.
Here's your setup link:
[Mandate link]
What happens when you click
You'll be taken to a secure page run by NRTH, the payments platform we use. You confirm your name and bank details, and that's it. About 2 minutes, no app, no account, no card.
What happens after
Your payments are collected automatically on the agreed date. You're notified before every single payment, so nothing ever comes out as a surprise.
And you're fully protected
It's actually safer than paying by card. No card details to share, store, or have compromised, and nothing to update when your card expires.
Direct Debit also comes with a guarantee backed by your bank. If a payment is ever taken in error, your bank refunds you immediately. And you can cancel at any time, directly through your bank.
You stay in complete control. The only thing that changes is you never have to think about it.
Any questions at all, just reply to this email.
Thanks,
[Your name]
[Your company]