FAQ & Troubleshooting
Quick answers to the most common questions.
By David1 author5 articles
How long do payments take to process?Processing times for Direct Debit collections, new mandates, Instant Bank Pay, payouts, and refunds.
What happens if a payment fails?How NRTH handles failed Direct Debit payments and what you need to do.
Can my customer cancel their Direct Debit?Your customer's right to cancel a Direct Debit mandate and what it means for your collections.
How do I cancel a payment?How to cancel a pending payment before it's processed in NRTH.
What is the Direct Debit Guarantee?How the Direct Debit Guarantee protects payers and what it means for your business.