FAQ & Troubleshooting
Quick answers to the most common questions.
By David1 author8 articles
- How long do payments take to process?Processing times for Direct Debit collections, new mandates, Instant Bank Pay, payouts, and refunds.
- What is a mandate and how does it work in NRTH?A mandate is your customer's authorisation to collect payments from their bank account by Direct Debit. Here's what you need to know about setting them up and managing them.
- When will I receive my payouts?How and when NRTH pays collected funds into your bank account, and what you can see in your dashboard.
- Your payout account must match your registered business nameNRTH only pays out to a business bank account in the same name your company is registered under at Companies House.
- What happens if a payment fails?How NRTH handles failed Direct Debit payments and what you need to do.
- Can my customer cancel their Direct Debit?Your customer's right to cancel a Direct Debit mandate and what it means for your collections.
- How do I cancel a payment?How to cancel a pending payment before it's processed in NRTH.
- What is the Direct Debit Guarantee?How the Direct Debit Guarantee protects payers and what it means for your business.