Template: Follow up for customers who haven't signed their mandate

Use this 3 to 5 days after sending the initial invite, if the customer hasn't completed the mandate.

Subject line: Takes 2 minutes - set up your payment

Hi [Customer name],

Just a quick one. We sent you a link a few days ago to set up your automatic payments with us.

It takes about 2 minutes. Once it's done, you won't need to think about payments again. Everything is handled automatically and you're fully protected by the Direct

Debit Guarantee, which means your bank refunds you instantly if anything ever goes wrong.

Here's the link: [Insert link]

If you ran into any issues or have questions, just reply to this email and I'll help.

Thanks,

[Your name]