Every email template you need for your customers

Every email you need to move your customers to automated billing, written for you. Copy, personalise, send.

Use them in this order.

1. Announce the change

Tell your customers you're moving to Direct Debit and why it's good for them.

Template: Email announcing your move to Direct Debit

2. Send their signing link

The email with their mandate link, what NRTH is, what to expect, and how protected they are.

Template: Email sending your customers their signing link

3. Handle any pushback

Four ready made replies for customers who are unsure, one for every common objection.

Templates: Emails for customers who are unsure about automated billing

4. Answer their questions

A ready made FAQ covering safety, the Direct Debit Guarantee, and how it all works.

Template: FAQ you can share with your customers

5. Follow up with anyone who hasn't signed

A friendly nudge for customers who haven't completed their mandate yet.

Template: Follow up for customers who haven't signed their mandate

Want to explain it in your own words?

A simple framework for talking about Direct Debit in plain language.

How to explain Direct Debit to your customers